FAQ
General
Do I need an account to place an order?
No. You can check out as a guest. Your email can also be used to access your orders and returns with a one-time code through your account. No password is required.
Do you have a store?
Culians is based in New York and available online.
How do I hear about new collections?
You can subscribe here to receive new collection announcements.
Orders and Shipping
How long until my order ships?
Orders are prepared and dispatched from New York within two business days. Tracking details are sent once your order has shipped.
How long is delivery?
United States: standard delivery 3–5 business days, complimentary. Express delivery 1–2 business days.
United Kingdom, Europe and Canada: orders ship with DHL Express.
Delivery estimates are counted from dispatch and refer to business days.
Will I pay duties on delivery?
For the United Kingdom, Europe and Canada, shipping, duties and taxes are calculated at checkout, with no additional payment expected on delivery.
Can I change or cancel my order?
Orders can be canceled before fulfillment through your account or by writing to info@culians.com with your order number.
Returns
What is the return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, with tags attached. Returns can be initiated through your account.
How does return shipping work?
United States: a prepaid return label is provided, and $12 is deducted from your refund.
International: return shipping is arranged and paid by the customer.
Can I exchange an item?
Exchanges are handled as a return followed by a new order.
Are any items final sale?
Sale items and gift cards are final sale.
Product and Care
An item is sold out. Will it return?
Some pieces may return. If a size is sold out, you can join the waitlist from the product page and will be emailed if it becomes available again.
How should I care for my piece?
Care instructions are specific to each garment and can be found under Care on its product page.
How do I choose my size?
Each product page includes a size guide with measurements by size and notes the size worn by the model.